Techtic helps the USA’s Fastest growing furniture brand Streamline Warranty System
Our tales of successful Shopify and other eCommerce projects grabbed the attention of one of the fastest-growing furniture brands in the USA. However, unlike other eCommerce brands, their requirements were quite unique. The module they wanted to create on their Shopify website was crucial to the brand as their customers will directly use it to avail the right warranty plan for the furniture they buy.
That said, the app has to be accessible and engaging which complements the overall shopping and customer experience as well as ensures the brand’s product quality. On that mark, the Techtic team brainstormed and analyzed the brand and its customers’ behavior to tailor the warranty app solution.
So, let us take you through the primary features that make the app intuitive to use followed by insights into the project challenges and what did brand achieve with our expertise in Shopify and custom software development.
Features for Customers to Buy Protection Plan
This is where all the magic happens! It allows customers to view available warranty plans for their favorite furniture pieces right from the product detail page via a super cool Protection Plan dropdown.
Features for Admin to Manage Protection Plans
Dashboard: The brand’s Admins will now have access to a detailed dashboard that shows them all the vital details about the selling protection plans of the products on the website. It acts as a warranty-selling command center for admins to see the total warranty profit, total warranty revenue, and warranty issued.
Manage Protection Package: This is where Admins can create the package of protection for the products. They can customize the package name, package durations, and package price, and then submit it. Admins will also have the power to add, edit, or delete a package if needed.
Assign Protection: With this feature, Admins can choose the products and assign the appropriate protection package. All they will need to do is select the product list/group/category and then assign the package. And even if they need to make changes later on, they can save or edit the changes anytime.
Problem
The USA’s fastest-growing furniture brand needed a module for their Shopify website that would allow their customers to choose the right warranty plan for their furniture purchases. The brand needed a partner that could help them overcome these challenges and deliver an intuitive and effective solution that would enhance its customers’ experience while increasing its sales revenue.
With Techtic’s expertise in Shopify and custom software development, the brand was able to successfully tackle these challenges and achieve its desired results.
Challenges
The primary challenge was to create a warranty app that would complement the overall shopping and customer experience while ensuring the brand’s product quality. They wanted to make sure that their customers would have access to the right warranty plan for the furniture they purchased, which required an intuitive and engaging user interface.
Additionally, they needed the app to integrate seamlessly with their Shopify website, and it needed to be scalable to accommodate their growing customer base.
Result
Techtic successfully achieved the creation and integration of a unique and engaging warranty app solution for the brand’s Shopify website. Its customers can now view available warranty plans for their favorite furniture pieces right from the product detail page, and they can easily update the protection plan right from the shopping cart popup.
On the other hand, Admins have access to a detailed dashboard that shows them all the vital details about the selling protection plans of the products on the website. The app has been a great success and has helped the brand streamline its warranty system, which has ultimately resulted in increased customer satisfaction and improved brand loyalty.
Industry and Tech Stack
HTML, CSS, JavaScript, Shopify, MySQL
Strategy, Development, Design
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