Capabilities
- - - Front End
      
      We help you create beautiful frontend of your web application using ReactJS & Angular.
    - UI/UX
      
      We help you create beautiful UI/UX design using design sprint, visual design & industry leading tools.
  - - Back End
      
      Robust & scalable web application backend using NodeJS, Laravel, ExpressJS & NestJS
    - Ecommerce
      
      We help you with customer centric commerce experience using Magento, Shopware & BigCommerce
  - - Mobile
      
      We help you with your vision of mobile first using technologies like Swift, Kotlin & React Native
    - Open Source CMS
      
      We create your business website with finest information architecture using WordPress.
  - - By Industry
      FinTech
      
      Healthtech
      
      Travel
      
      On Demand
    - By Organization Type
      Start-ups
      
      Saas/Paas
      
      Enterprise
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Managed eCommerce Support Services

Techtic can take care of your eCommerce website’s maintenance, evolution, and IT environment to deliver an omnichannel shopping experience. We have in-house UX experts and eCommerce developers to keep your online store ready.

Introduction to our eCommerce Maintenance Services

A leading eCommerce web development company.

ECommerce is evolving and so do the customers’ expectations. It is now insufficient to only have a digital presence for your retail company in this rapidly growing digital world. Hence, providing a seamless, secure, and consistent experience at every customer interaction is critical for long-term eCommerce success.

With our eCommerce support services, you can achieve that excellent customer experience while pursuing other critical business objectives. We provide scalable and flexible service packages to accommodate your specific wants and budgets. You can focus on expanding your enterprise by letting us handle some or all of your online store’s technical operations.

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eCommerce Managed Support Services

Our eCommerce support services include maintaining and upgrading your eCommerce platform’s shopping experience. We have an experienced team of eCommerce experts who can provide support in multiple languages and time zones to meet your demands.

In addition, we can help you set up and maintain a large-scale hosting solution, ensuring your online store is safe and reliable with minimal downtime. We provide custom eCommerce support solutions for all the different platforms, supported by ticketing, SLAs, 24/7 monitoring, and reporting.

Strategic Consultation

Many companies have benefited from e-commerce, but only some have achieved the revolutionary results they desire. By combining our digital expertise and strategic thinking, we help companies establish and achieve a bold online vision.

UX Audit

We evaluate customers' conversion paths for your eCommerce store or SaaS. In addition, we perform user testing, analytics, usability testing, and benchmark testing for your retail eCommerce store.

Performance Optimization

Our in-house eCommerce experts use the most efficient technologies and best practices (i.e., hosting, CDN, caching, mobile speed, etc.) to help you improve the performance of your eCommerce website.

Conversion Rate Optimization

We start with identifying growth opportunities across your entire sales funnel and then perform A/B testing in the areas of potential improvement to increase your visitor conversion rate.

Security Updates

We take care of your server maintenance and other security measures like 2-factor authentication, TLS, and SSL; In case of security vulnerabilities, we install updates or patches whenever they are discovered.

Bug Fixing

With eCommerce maintenance services from Techtic, you can improve your business-critical online store for usability, stability, and longevity. Our eCommerce maintenance process includes services for everything from fixing bugs to handling complex issues.

System Integration

We can help you integrate your different systems—whether legacy systems like MDM or ERP or cloud-based applications such as CRM and LMS—with your eCommerce store. Techtic can ensure that all backend systems work seamlessly with your eCommerce website.

Dev/Customization

Our team of eCommerce development experts has more than 10 years of experience building beautiful and functional digital experiences. You will see all your wildest ideas come to life via an agile sprint methodology and the latest technologies.

POS Integration

We can integrate a retail Point of Sale (POS) system with your online e-commerce system to deliver a fully connected sales environment. You can reach your customers anywhere with our fully integrated POS solutions.

Data or Platform Migration

Have confidence and focus on what you do best by letting our experienced team handle your data and platform migrations. Whether it's small-scale migrations or moving your entire business to another platform, everything is possible with Techtic.

Leverage our experience

From web interfaces to native mobile apps, we’ve been a part of the eCommerce evolution. Our eCommerce website maintenance experts bring 10+ years of experience to the table.

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Why eCommerce Managed Support

One-stop-solution for infrastructure and application management
Improved store uptime
Enhanced application consistency and robustness
Preventive maintenance at the application as well as infrastructure level
Dedicated team for issue resolution for aspects of the ecosystem
Reduced unplanned outages and their impact

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Why Techtic for eCommerce Managed Support

We can help you maintain and manage your existing platforms and processes, as well as the eCommerce applications and websites we design and develop.

10+ years of eCommerce experience
Holistic eCommerce support services
Service level agreements, ticketing, and 24/7 reporting
Scalable and flexible eCommerce maintenance service packages
Custom eCommerce maintenance support for multiple platforms
Can work with various languages and time zones

eCommerce Platfom -managed-support-techtic-solutions

Platforms We Support

We support all major eCommerce platforms and are familiar with their strong suits and functionalities, which makes us your best choice for eCommerce support services.
On top of all, we’re certified partners of BigCommerce, Shopware, CommerceTools, and Shopify.

Tools We Use

We rely on proven tools and technology stack to deliver the best-in-class eCommerce customer experience.

FAQs

What are eCommerce support services?

ECommerce support service, especially in the IT context, is the process of managing the IT infrastructure of an eCommerce company. The services that fall under eCommerce support services include, but are not limited to:

Strategic consultation
UX audit
Performance optimization
Conversion rate optimization
Security updates
Bug fixing
System Integration
Development and customization
POS integration
Data or platform migration

What is an eCommerce UX audit?

An eCommerce UX (user experience) audit is a quick and effective method to improve your online store's performance. It allows you to understand how your users interact with your website and also helps you identify UX issues that prevent sales. In addition, the audit provides suggestions on how to improve the design of your website to increase ROI and customer satisfaction.

Which eCommerce platform is the right one for me?

Every eCommerce platform is unique in its own way. However, the one you should pick depends on your specific use case. The following are the key traits of the top four eCommerce platforms:

Shopify – best for sales-specific features
BigCommerce - best for large and fast-growing businesses
Square Online – best value for money
Squarespace – best for creative control

What is omnichannel in eCommerce?

An omnichannel sales approach (or omnichannel commerce) is a multichannel method of online selling that strives to offer consistent customer experiences whether customers shop from a mobile device, a laptop, or in a physical store.

How to build an omnichannel eCommerce store?

Your business's omnichannel strategy begins like this:

Build your customer persona
Identify your customers' preferred shopping channels
Analyze the channel usage
Map custom purchase behavior
Use AI and AR tools for seamless integration
Boost customer engagement

How do I manage my online store by myself?

It requires a lot of work to manage your eCommerce platform, and the efforts may differ from your brand's core business. If you decide to manage your own eCommerce infrastructure, you'll find yourself indulged in the following mission-critical tasks:

Determining staff size and talent requirements
Identifying eCommerce platform features and possible upgrades
Analyzing customer pain points and upgrading your store accordingly
Overcoming technological limitations
Identifying HR investment
Ongoing HR management planning
Training your resources with new tools and technologies

Why should I outsource eCommerce website maintenance work?

Maintaining an eCommerce store is a crucial part of keeping your store healthy and well-performed. It includes everything from minor security upgrades, store audits, and bug issues to platform upgrades or migrations. Outsourcing this work to specialists like Techtic can help you:

Deliver an excellent user experience
Reduce website downtime
Increase website conversion
Utilize the best technologies
Monitor and track user behavior
Focus more on your core competencies
Reduce eCommerce management cost

How much do eCommerce support services cost?

The size and complexity of your eCommerce ecosystem determine how much it will cost to maintain. To get to know how much ecommerce support service cost, contact us on [email protected].

Sharing knowledge on eCommerce Support Services

On our blog, we write about trending businesses, digitization, product discovery & technology. Feel free to read through to identify how you can digitize your business.

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