Do you feel bad when the cause behind your service is good, but the process makes it arduous for you to keep it up to your audience’s expectations? Techtic’s expertise came to the rescue of such an essential service-providing company. Our Client offers efficient door-to-door garbage collecting services in the USA. But poor management in the backend made it challenging for them to organize their drivers and handle customer bin collection.
When they were weary of managing shifts and delaying bin collecting after seeing an increasing pile of customer complaints, they sought a technology solution and found us. The Client had an idea of developing a powerful admin panel for backend operations and a tablet app for their drivers. To strategize the appropriate solution, we discover the root causes of the Client’s problems before anything.
In addition to the best fit solution, making it user-friendly and accessible for even non-techie people was the Client’s objective. So, tech geeks at Techtic kept all the problems and goals of the Client in mind. And created both admin and driver apps with helpful functionality that would help the Client achieve their business goals efficiently.
Admin Panel / Frontend Website
Backend
Tablet App
Database
Heart of our process is transparency and we take our customers through the process to ensure they become part of the journey in product development.
Using their email and password, drivers can authenticate their accounts before they start working to check real-time route updates and their shift schedules.
The section will display all the routes assigned to a driver. So they can see all the sites they have to collect garbage bins from as well as the time to start the service. Besides, they can check out the bin size and addresses by clicking on the route raw.
Customer addresses will be pinned on Google Maps. Hence, drivers can quickly get the exact location via Google map by just clicking on the pin.
Drivers will need to hit the “Start” when they set about to collect bins and “End” once the task is over. This will indicate the service status.
There will be multiple accounts of the staff to manage the end-to-end service in different areas. Therefore, every custom admin will have to authorize their profile first.
The dashboard sums up everything that is essential for the admin to know, right from the routes, drivers, customers, trucks, and even insights, such as collected sites per hour, route-wise trucks and drivers, total routes of the day, and more.
Every admin user can add or delete trucks and manage existing trucks with necessary details, such as model name, truck no, fuel type, license plate, VIN, and more.
The admin can easily organize every customer’s details and save their contact information with service status.
From requests of new drivers to personal information of the existing ones, the admin can manage each driver’s profile with their login details, contact number, license, photo, and activity status.
Admin can create routes, add customer addresses and assign them to drivers with a specific schedule to ensure precise pick-up.
The section of the admin panel contains all the details of contracts the company has for collecting garbage. The admin can manage the database of newly added, renewed, and deleted contract details easily.
Admins will also have the power to generate and manage the service reports, see complaints received from customers, list unassigned sites for collection, and more.
The topmost priority of the Client was to build a dynamic system that fills the gap between collecting bins and driver shift management. The increasing customer base made it difficult for the Client to manage drivers and trucks and ensure the collection without missing any garbage bins.
In addition, inefficient routes and shift management raised the number of complaints about the delay and not collecting their bins. So, before the customers would start to sway away, the Client wanted a dynamic management system and an app to stay connected with their drivers.
There were no significant challenges as the Techtic team has delivered a similar project with more complex functionalities. However, we had to take account of the client preferences for the frontend, specifically, which included;
With our talent and smart work, the solutions we delivered not only won over the Client but also their customers and drivers. Besides being intuitive and handy, we provided a guaranteed admin panel and driver app to manage every aspect of their service. The admin panel enables adding new and managing all trucks, drivers, and customers quickly. On the other hand, drivers can use the tablet app to check their daily routes and collect garbage bins without missing any.
As every functionality is built on top of the secured and advanced technology, the Client doesn’t have to worry about performance and data security. Whether it is driver shift, scheduling time of collection, guiding drivers with optimized routes, or real-time service status, the Client can now handle everything hassle-free.
Techtic Solutions provides services fairly and at a great price. Both knowledgeable and communicative, the team strives for success and takes accountability for all their actions. Reports are timely and they manage the language barrier and some challenges in an effective manner.
Chief Executive Officer, Digital Marketing Agency
Positive user feedback has noted the seamless, intuitive nature of the app. Techtic Solution Inc’s large pool of developers helps to effectively meet scope and business objectives. Matching the client’s agile approach, they’re accessible, communicative, and always willing to help.
CEO, Remote Home Check
The new site was completed successfully and has led to an improvement in the number of users reaching it as a result. The team managed the work effectively and maintained an excellent, personalized level of service throughout.
CEO, Iconic Pineapple
The team provides responsive service and functional websites with high quality code. They are always available to communicate or make quick fixes. Customers can expect a great partnership and excellent results.
CEO, Marketing & Seo Firm
We have been using Techtic for over a year now, at multiple entities. I treat them as developers apart of my team and we have the ability to scale up in a few days if needed. They have been very receptive to feedback and the team stays the same.
Chief Technology Officer, Wela
The platform has received positive feedback for its performance and versatility. The team is innovative and well-suited for long-term partnerships. Coding is stable and deliveries are timely. They use a wide range of communication tools to keep the partnership effective.
Co-founder, Widelinked
They are the best I’ve come across. The team stayed in constant communication while supplying deliverables in a timely manner. Their customer service exceeded expectations, providing great value for cost. The company’s support has generated business growth and new opportunities for app. developers.
CEO, United Holdings Group
The new functionality gives the app more potential and users are satisfied with the improvements. Techtic is trustworthy and has a good understanding of the technological tools available. They bring good ideas to projects and are supportive collaborators.
Founder, Agohra
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Techtic Solutions Inc redesigned the client’s website, making it more responsive and appealing to users. They were inquisitive, timely partners, who respected the client’s budget and communicated effectively via email and Zoom. Ultimately, the client was pleased with the partnership and results.
