Technology, Tools & Services

Frontend / Backend Website

  • Shopify

Customization

  • Shopify

Our Process

Heart of our process is transparency and we take our customers through the process to ensure they become part of the journey in product development.

Features for end users

Authentication

Users will have to create their account on the platform, to shop for masala chai or any accessories though we have made it very simple. Users can register by using their name, email, and password and log in using the same email address and password in a few moments.

Shop the best

By clicking on “Shop,” users can access the masala chai and accessories catalog or view all available products for sale at once by selecting “shop all.”

Interactive Menu

It is an ultimate area that allows users to navigate through the list of products, blogs, newsletters, and more with just one click.

Product details

From the first look of the tea products on the category page to exploring insights into it, such as what it contains, how to make them, where teas came from, and reviews, all information is presented in an interactive way to elevate user engagement.

Add to cart

Once users check out all the details, they can easily set the quantity, add the item to the shopping cart, or choose to check out instantly with “buy now.”

Contact Us

The brand is driven by the mission “to make the best tasting masala chai by directly sourcing premium tea and spices from sustainable farms in India,” and if any user or customers want to connect with them, they can quickly leave their details with a personalized message through the contact form on the platform.

Easy Checkout

After adding the products with the required quantity to the cart, customers can quickly proceed to checkout by entering the address and paying via cards.

My Account

Customers can manage their order history, track their orders, manage subscriptions, add shipping and billing addresses, review payments, and manage their entire profile on the platform from here.

Loyalty

The brand also allows its loyal customers to earn and redeem points for purchasing their products on the platform under the loyalty program.

Blogs

In this space, users can access informative articles on different categories related to tea and its accessories with high readability and illustrative images. Users can also easily share articles with their friends or family through social media with one click.

Newsletter

By entering an email address, any user can subscribe to the newsletter and be the first to know about new recipes, the latest product updates, offers, and more with real-time alerts and email notifications.

Locate store

The brand has several stores where customers can visit to have their favorite cup of tea, and this section will help them find a nearby store to their location.

About us

From the brand origin to how they source fine teas, what values they follow, and how they get the idea of the brand, everything is presented in a very engaging and appealing way that users will enjoy reading about the company.

Features for Admin

  • Dashboard to provide an analytical overview of the digital store;
  • Different categories of tea and accessories management;
  • Efficient function to manage sales, product, and customer reports;
  • Manage digital content (images, videos, text) to display on the user side;
  • Order management
  • Easy-to-manage CMS
  • Customer requests and loyalty point management
  • Payment transaction and order status management
  • Create and run marketing campaigns
  • Manage terms and conditions of the store

Problem

The client had come up with a unique concept of offering 100% authentic tea and spices by sourcing from Assam and West Bengal all the way to the UK. However, they started confronting challenges to gain visibility and brand awareness in their target locations. Since the world population is driven by mobile and web technology, the client needed to establish a robust digital presence on the web.

Challenges

When the client met and discussed their problems with us, we orchestrated a highly responsive and engaging digital storefront using the elite Shopify platform. Our team coordinated and brainstormed with the client and agreed upon building a platform with user-friendly and interactive interfaces, making the entire exploring to checkout process engaging for customers. Nevertheless, while preparing project requirement documents and a blueprint, we overcame the challenges below.

  • Create a customized theme and design to align the brand values;
  • Keep product category and details accessible quickly;
  • Ensure responsiveness across numerous devices;
  • Enable selection of multiple items to add in one order;
  • Social media sharing option on every product;
  • Unique marketing functions and admin features for the store handling;
  • Enhance the visibility of the brand story and vision to increase customer trust.

Result

Multiple brainstorming sessions and iterations paid off when we heard satisfactory words from the client. Finally, the client got a platform where they can easily add new products and attract more customers, all while spreading awareness of their unique brand story. Their brand has become the talk of the town, and customers are ordering authentic masala teas, spices, and traditional accessories sourced right from the origin progressively.

Everything is delivered as the client expected, from the product catalog, site navigation, features, navigation flow, and design to checkout and marketing options. Therefore, now they are growing with a snowball effect.

Ready to get started?

To start, use form below to tell us about you and the project

Trusted by

What our clients have to say.

Daniel Protz - CEO of Flavorwikivideo

My name is Daniel and I am the CEO of Flavorwiki. We used Techtic Solutions and specifically developer name Chintan for several months to scale up our product development. Team is very professional and they respect the work order given to them.

CEO @Flavorwiki

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